Terms & Conditions

Welcome to Madsbox.com! Please read these terms and conditions carefully. In the following terms & conditions, references to ‘You’ mean the ‘user’ registering and accessing the Madsbox.com website. ‘Service Providers’ means the third party service providers. We reserve all the rights to amend this notice at any time and your use of this website following any changes or modifications will represent your agreement to be bound by these terms and conditions as amended. Therefore, we recommend you that each time you access our website, read these terms and conditions.

By using the company services, you represent and warrant that you have read, understood, and agree to be bound by these terms. If you do not accept these terms, please refrain from using this website.


We care about the privacy of our users. Thus, you must understand that by using the services, you consent to the use, collection, and disclosure of your personal identifiable information and aggregate data as set forth in Privacy Policy. This information can be collected, used, transferred to and processed in India. Madsbox.com cares about the integrity and security of your personal information. However, we cannot guarantee that unauthorized third parties will never be able to conquest our security measures or use your personal information, so provide your personal details at your own risk.

Exactness of the Product

The images of the products shown on the website are for illustrative purposes only. Although, we have strived every effort to display the colors of the product accurately, but due to some constraints of personalized monitor settings and digital reproduction, exact texture and color representations cannot be guaranteed on the website. Please note that the items may vary slightly than shown in the images. All sizes and measurements of products are approximate, hence forth we take all reasonable care to ensure that all details, prices and descriptions are as accurate as possible.

Third Party Websites and Content

Madsbox.com may link to sites operated by third parties in an attempt to provide increased value to its visitors. However, even if the third party is affiliated with us, we have no control over these linked sites, all of which may have separate privacy and data collection practices, independent of Madsbox.com. Please note that these linked sites are only for your convenience and therefore you can access them at your own risk. Without limiting the foregoing, Madsbox.com specifically disclaims any responsibility if such sites: are inaccurate, incomplete or misleading; infringe any intellectual property rights; do not provide adequate security; are not merchantable or fit for a particular purpose; contain viruses or other items of a destructive nature; or are defamatory or libelous.

Madsbox.com does not endorse the content, or any products or services available, on such sites. Nonetheless, Madsbox.com seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only on its site, but for the site it links to as well. Any feedback you provide shall be non-confidential and non-proprietary.


The prices mentioned on the website are all in INR (Indian Rupees) and are inclusive of Local Taxes and Transaction fees. However, your order may attract import duties, customs, and taxes as levied by your Country (if applicable), you’re ordering from.

For orders within India of a total value of 300 or above, shipping is free and for orders below Rs.300, shipping charges will be 50. For COD orders, there is a convenience fee of Rs.50.

At Madsbox.com, we make sure that all the price details are accurate on the website, however errors may occur. If by any chance, a product is mistakenly listed at an incorrect price, we will inform you about the same as soon as possible. If unable to get in contact with you, we totally reserve the right to cancel any orders placed for product listed incorrectly. If you have already made the payment, you will receive a full refund.

In addition to this, prices of product may change from time to time without any prior notice. However, the changes in the prices will not affect the orders that have already been dispatched. The prices listed on the website are applicable for items purchased on the website only and not through any other source.


  • During the order process, you will have to opt one delivery option out of many depending on the place where you are ordering from. You can see the estimated delivery time on the order summary page.
  • After confirming your order, you will get a auto-generated email within 24 hours, after that you will receive a second email depicting the status of your order, dispatch and may also have information to track the shipment.
  • However, due to unforeseen circumstances, delivery may take longer than expected. In such cases, our team will reach out to you via email or SMS on your registered mobile number.
  • Delivery of the product will be done only once to the recipient’s address. In any case, the recipient fails to receive the delivery, re-delivery or redirection to other address will not be considered, the party have to bear additional charges. If any, it depends upon the the courier/shipper, for re-delivery.


  • We have the right to cancel the order in case we are unable to obtain the authorization for payment or if items are out of stock.
  • If we are unable to process your order owing to production or quality reasons, you will be informed via email and the amount will be refunded to your credit card/bank account.
  • Please note that once the order is processed, we shall not be able to cancel the order.
  • However, due to some reason, if you are unable to cancel your order online, feel free to get in touch with our support team within 24 hours of placing the order.

Returns & Refund

  • After the delivery has been accepted by the customer, MadsBox.com will not take any responsibility for shortages, damages etc under any circumstances.
  • Also, MadsBox.com will not entertain claims for any loss or damage to the shipment if it is caused by some natural calamity like floods, storms, shipper fault, strikes, bandh, riots, political and other disturbances, accident or catching fire of the vehicle carrying the goods, extremist act, explosions etc.

Exchange Policy

  • Make sure that you do exchange requests within 8 days from the date of receipt of goods by the customer.
  • Any claims for misprinted/damaged/defective items must be submitted within 8 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 8 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
  • Please email us at [email protected] to inform us about your exchangeable item before sending anything back.
  • Merchandise with the manufacturing defects will be replaced/exchanged with new merchandise of the same size/style depending upon the stock availability.
  • Make sure the item(s) to be returned should be unwashed, unworn, and undamaged. Items purchased on discount and sale cannot be returned. Items to be shipped back by the customer at their cost. Once our team receives the product, they will go through the quality check and the amount will be credited to their respective wallet which can be used for the future purchases.
  • Refunds will only be provided in a situation when we are unable to do a replacement/exchange in case the product is damaged or defective. Also, the refund will not be provided if the customer dislikes the product. In case of phone covers, if a wrong phone model is ordered by the customer, no refund/exchange shall be made. Return shipping to be taken care of by the customer only.
  • Damages caused due to improper usage, neglect or application will not be covered under our Returns/Exchange policy.
  • For items on sale, discount or special offers, we do not accept any returns or exchanges.

Intellectual Property Rights

All types of intellectual property rights related to products shall be owned absolutely by the MadsBox.

Laws & Jurisdiction

All these terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Dehradun.


You agree to defend, indemnify and hold harmless MadsBox.com and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses arising from your use of this website, your breach of these Terms of service, or infringement of any intellectual property right.

Violation & Termination

You agree that the MadsBox.com may, in its sole discretion and any prior notice, terminate your access to the website and block your future access, if we observe that you have violated these Terms of Service. If you or the MadsBox terminates your use of any service, you shall be liable to pay for any service that you have already ordered till the time of such termination.

If you have any queries, concerns, requests or questions regarding our Terms of Service or the website, feel free to reach us at [email protected] or you can also write at [email protected].